FREQUENTLY ASKED QUESTIONS

SOME PRODUCTS ARE FOR TOBACCO USE ONLY

What do I need to start ordering?
Customers must provide us with a copy of their business license or Tax ID. We must ensure we are selling to companies with legal capabilities to resell. Appropriate documents are required upon entering our warehouse or after submitting an online order. Any customer purchasing tobacco must provide us with a tobacco license. We are currently licensed to charge taxes in TX.

Why can't I see prices online?
You must create an account in order to see prices and officially start shopping online. You must be a store owner with a valid business license or tax ID to shop with us ONLINE and IN PERSON. Appropriate documents are required upon submitting an online order.

What is minimum online order?
$100

How can I receive a catalog?
You may download our full wholesale catalog here.

What are terms? 
Click here. Pay before delivery.

What type of payments are accepted?
Paypal, Major Credit Cards, Money Order, Check, Cash and Cashiers Check.

How orders are shipped? 
USPS, UPS, Fedex or any freight company packaged carefully by our staff.

What is your return policy? 
Returns must be made within 30 days of your purchase receipt. Please notify your account manager as soon as possible. Customer is responsible for return shipping costs.

Are sample packs available?
Need sample request authorized, charges may apply.

Where are my items shipping out of?
Houston,TX

What do I do if I received broken merchandise?
Please be sure to reach out to your sales rep by phone if you receive anything broken/damaged. Sending pictures will expedite the process.

Arsh Novelties
8000 Harwin Drive,
Suite #550,
Houston, TX-77036
713-505-3415