Terms & Conditions

Prices are subject to change without prior notice   |  We are not responsible for misprints

SOME PRODUCTS ARE FOR TOBACCO USE ONLY

Telephone orders can be made to 713-505-3415 Monday through Friday 9:30am to 6:30pm PST and Saturday 9:30am to 5pm PST.


We also offer FaceTime ordering upon request!

Website or email orders are accepted as purchase orders and followed up by an account manager's telephone call to go over shipping information, process payment & collect appropriate documents (for 1st time buyers). 

Questions? Contact us (arshnovelties@gmail.com)

 

  • Shipping Terms: All orders will be shipped out UPS. Most shipments are shipped same day or next business day. Orders placed after 3pm PST are considered to be next day. Each order is assessed freight, insurance and a $3.00 handling fee.

  • Payment Terms: Payment is accepted in any of the following: Prepaid , COD Money Order, COO Company Check (upon approval), Credit Card (Visa, Mastercard, Discover) or Net Terms (to approved accounts only).

  • Refused Shipments: If a COD order is refused, a customer will be charged a $25.00 or 10% restocking fee (whichever is greater), plus freight costs.

  • Returned checks: Customer will incur a $35.00 fee for a returned check. Past due accounts with returned checks will revert to COD Money Order or Cash Only Terms.

  • Late Payments: Customers will incur a 10% late fee for delayed payments of 10 or more days.

  • Taxes: Customers are responsible for all taxes within their local jurisdiction.

  • Credit Policy: Established businesses may apply to open account credit. Applications are available upon request. Upon receipt of the completed and signed credit form, it will be processed as quickly as possible. A negotiable credit limit will be assigned to your account via our credit department.

  • Damage Claims & Lost Shipments: You must notify us by telephone of damages or lost shipments within 48 hours of receipt or non-receipt of your package.

  • Returns must be made within 30 days of your purchase receipt. Please notify your account manager as soon as possible.

 

Arsh Novelties
8000 Harwin Drive,
Suite #550,
Houston, TX-77036
713-505-3415